Shipping policy
Where's my stuff?
Fair question. Here's the whole system, explained by a dragon who has never personally delivered anything.
How it works
Nothing you order exists yet. That's not a threat — it's how we avoid waste. Every item is printed when you order it, at the closest print facility that can make it. We work with a production network covering 30+ countries, so a lot of orders never cross an ocean. Less shipping, less waste from unsold stock, shorter trip to your door.
The trade-off: your order needs a few days to be made before it ships. Good things take time. I take longer, but that's a me thing.
The actual numbers
Production: 1–3 business days to print, press, and quality-check your order.
Then shipping:
| Region | Standard delivery (after production) |
|---|---|
| United States | 2–5 business days |
| United Kingdom | 2–4 business days |
| Europe | 2–5 business days |
| Canada | 3–6 business days |
| Australia & New Zealand | 3–7 business days |
| Singapore & Southeast Asia | 3–7 business days |
| Rest of the world | 5–12 business days |
So all-in, most orders arrive within roughly one to two weeks of ordering. You'll get a tracking link by email the moment your order ships. Yes, you can refresh it hourly. I would.
Things worth knowing
Orders with multiple items may arrive in separate packages, sometimes from different facilities. That's normal — it means each item shipped from wherever could make it fastest. Nobody stole half your order.
Customs and import fees: most orders print locally in your region, so this rarely comes up. For the exceptions, any import charges are set by your country, not by us — we have no control over them and no way to talk them out of it. Believe me, being annoyed at things I can't control is my whole personality, and even I let this one go.
Address mistakes: if you typo'd your address, contact us immediately via the contact page. Once an order ships, it goes where you told it to go. The postal service does not accept "but I meant the other street" as a forwarding instruction.
Order hasn't arrived? Don't wait it out. If the estimated delivery date has passed and tracking has been quiet for a few days, contact us. There is a 30-day window from the estimated delivery date to file a lost-parcel claim with our print partner — inside it, a genuinely lost order gets replaced free. Once it closes, nobody can do anything about it, including me.
Two things speed it up before you write in: check the address you gave us is correct, and ask your local post office or carrier to look for the parcel. And one exception, stated plainly because you'd rather know now than later — if tracking says delivered and the parcel isn't in your hands, we can't replace it free. Nobody can prove a delivered parcel never arrived. Check with your neighbours and the carrier first; if it's genuinely gone, a paid reprint is still an option.
Grix will glare at the courier on your behalf. It won't help, but he'll do it.
Questions this page didn't answer? Contact us. Grix reads everything. Reluctantly.